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Hardware Inspector
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Web interface Requests Integration with Hardware Inspector and Hardware Inspector Client/Server Delegating responsibilities Categorizing requests by types Service levels User registration Notifications about changes in tickets by email
 
 
 

Service levels

You can use "Urgency" and "Deadline" parameters to define the sequence in which requests are processed.

"Urgency" (high, medium, low) determines if a request is to be processed first or not. You can edit the list of urgency values in Hardware Inspector or Hardware Inspector Client/Server. Choose Catalog > Service Desk> Request urgency .


requests urgency catalogue

Deadline is the date and time by which a problem is to be solved.  Delayed requests are marked with colour.


Colorizing requests